What Should I Do If I Can’t Receive SMS Verification Codes?

If you cannot receive SMS verification codes when logging in, withdrawing, or performing security actions, please follow the steps below to troubleshoot and resolve the issue.

Common Causes & Solutions

  1. Weak Mobile Signal or Unstable Network

Please make sure that:

  • Your phone has a stable signal

  • Your internet connection is working (4G/5G/WiFi)

  • You try switching networks and request the code again

  1. SMS Blocking or Blacklist Settings Enabled

Check whether:

  • You have installed any SMS-filtering or security apps

  • YUBIT's SMS sender number is accidentally added to a blacklist

  • Your phone’s built-in spam filter is blocking messages

➡️ Disable SMS filtering or add YUBIT’s sender number to your trusted contacts.

  1. SMS Delivery Delays

During peak periods (such as extreme market volatility), SMS delivery may be delayed.Recommended:

  • Wait 1–3 minutes

  • Tap Resend Code and try again

  1. Carrier Restrictions on International SMS

If you are outside Mainland China or using a virtual operator (VoIP), your carrier may block the verification SMS.Recommended:

  • Use a local, stable telecom operator

  • Try switching to another mobile number

  1. Using a Virtual Number (e.g., Google Voice)

Many virtual numbers cannot receive verification codes from exchanges.If you registered with a virtual number, please update your account to a real mobile carrier number.

Still Not Receiving the Code? Contact Support

If the issue persists after multiple attempts, contact YUBIT Customer Support through the in-app help center and provide:

  • Your registered mobile number (including country code)

  • Your current country/region

  • The time you last attempted to receive the code

  • Any error messages or screenshots (if available)

Our team will help you resolve the issue as quickly as possible.

PreviousAccount SettingsNextHow to Find Your UID

Last updated