When completing Identity Verification (KYC), your submission may fail for several common reasons. Below are the most frequent issues and how to resolve them.
Blurry or Unclear Document Photos
Verification may fail if:
The image is blurry, overexposed, or too dark
Key information cannot be recognized
The document is cropped or partially visible
Tip: Ensure good lighting and upload a complete, clear, and unedited photo of your document.
Incorrect Document Type
Your submission may be rejected if:
You uploaded a document type that the platform does not support
The document is expired
Tip: Submit a valid government-issued ID, passport, or driver’s license that meets the platform requirements.
Mismatched Information
Failures often occur when:
Your name, date of birth, or ID number is entered incorrectly
The details do not match the information on your document
Tip: Double-check that all entered information matches your ID exactly.
Facial Recognition Failed
This may happen when:
The environment is too dark
Your face is partially covered
Your appearance differs greatly from your ID photo
Tip: Remove hats, glasses, or masks, face the camera directly, and complete the process in a well-lit environment.
Document Already Used or Flagged as Risky
Issues may arise if:
The same document has been used for other accounts
The system detects suspicious or abnormal behavior
Tip: Make sure you are using your own document and avoid registering multiple accounts.
Network or Upload Errors
KYC may fail if:
Images did not upload successfully
The network disconnected during submission
Tip: Use a stable network connection and resubmit your verification materials.
